Protect Yourself from Tech Support Scams in Texas
Texas seniors lost $48,187,907 to tech support scams in 2024. As the second-largest state with 4.3 million residents over 65, Texas is a massive target for criminals impersonating Microsoft, Apple, and other tech companies.
Related: Every Hour, Another Texas Senior Loses $50,000 to Scammers — The full scope of elder fraud in Texas.
Why Texas Seniors Are Prime Targets
Texas’ size and demographics create unique vulnerabilities:
- Massive geographic spread: Rural West Texas and East Texas seniors may be hours from the nearest tech store
- Energy sector retirees: Oil and gas industry pensions make Texas seniors attractive targets
- Border region targeting: Scammers exploit Spanish-speaking seniors with bilingual scam calls
- Extreme heat isolation: Summer temperatures keep seniors indoors and online for months
- Rapid population growth: New retirees moving to Texas may lack established support networks
Texas-Specific Tech Support Scam Tactics
The “AT&T/Spectrum Texas” Scam: Scammers impersonate major Texas ISPs claiming your internet has been compromised and demanding remote access to “secure” your connection.
Spanish Language Tech Scams: Call centers specifically target Texas’ large Hispanic senior population with Spanish-language fake Microsoft and Apple support calls.
The “Texas Power Grid” Scam: Following grid concerns, scammers claim computer problems are affecting your smart thermostat or home systems, demanding access to “protect” your home.
Rural Texas “Local Tech” Scams: In areas like the Panhandle or Big Bend region, scammers advertise as local tech support knowing victims have few alternatives.
How Tech Support Scams Work
- The Fake Alert: A pop-up appears warning of a virus, or you receive a call claiming to be from Microsoft, Apple, or your internet provider
- The Scare Tactic: They claim hackers are stealing your data RIGHT NOW and you must act immediately
- The Remote Access: They ask you to download software that lets them control your computer
- The Theft: Once inside, they access your banking, steal passwords, or demand payment for fake repairs
Warning Signs Every Texan Should Know
- Unsolicited contact: Microsoft, Apple, and Google will NEVER call you about computer problems
- Pop-ups with phone numbers: Real security warnings never include phone numbers to call
- Urgency and fear: Scammers create panic so you cannot think clearly
- Requests for remote access: Never let strangers control your computer
- Payment in gift cards: No legitimate company accepts payment via gift cards – especially not H-E-B or Walmart gift cards
What Real Tech Companies Will Never Do
- Never call you first about computer problems
- Never ask for your password
- Never request remote access through unsolicited calls
- Never demand immediate payment to fix a problem
- Never ask for payment in gift cards, wire transfers, or cryptocurrency
Trusted Texas Tech Help Resources
- Texas 211: Dial 211 for senior tech assistance referrals statewide
- Houston Area Agency on Aging: (832) 393-4301
- Alamo Area (San Antonio) AAA: (210) 477-3275
- Dallas Area Agency on Aging: (214) 871-5065
- Texas State Library: Many branches offer free senior tech classes
Step-by-Step: What to Do If You See a Scary Pop-Up
- Do not call the number displayed on the screen
- Do not click anything on the pop-up
- Press Ctrl+Alt+Delete (Windows) or Command+Option+Escape (Mac)
- Select your browser and click “End Task” or “Force Quit”
- Restart your computer – the pop-up will be gone
- Run your real antivirus software to scan for any issues
If You Already Gave Remote Access
- Disconnect from the internet immediately
- Shut down your computer
- Call your bank from a different phone
- Change all passwords from a different, secure device
- Have a professional check your computer before using it again
Report Tech Support Scams in Texas
Texas Attorney General:
- Consumer Protection Hotline: (800) 621-0508
- Website: texasattorneygeneral.gov
Texas APS (24/7): (800) 252-5400
FTC: reportfraud.ftc.gov
FBI IC3: ic3.gov
Frequently Asked Questions – Texas
Q: The caller spoke Spanish and knew my name. Does that mean it’s legitimate?
A: No. Scammers specifically target Texas’ Hispanic community with Spanish-language calls. They buy data lists with names and phone numbers. Never trust a caller just because they speak your language.
Q: I live in a rural area with no local computer shop. What should I do?
A: Call Texas 211 for referrals to trusted remote tech support. Many Texas libraries also offer tech help appointments. Never trust unsolicited callers just because you lack local options.
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