Protect Yourself from Tech Support Scams in Pennsylvania
Pennsylvania seniors lost $30,806,443 to tech support scams in 2024. With 2.5 million residents over 65, Pennsylvania is a prime target for criminals impersonating Microsoft, Apple, and other tech companies.
Why Pennsylvania Seniors Are Prime Targets
Pennsylvania has the 5th largest senior population in the nation, with unique vulnerabilities:
- Urban/rural divide: Scammers target isolated rural seniors who lack nearby tech support
- Aging population: 19.4% of Pennsylvanians are 65+ – one of the highest percentages nationally
- Industrial heritage: Many retirees from manufacturing/steel industries are less familiar with modern technology
- Traditional communities: Amish and conservative religious communities transitioning to technology are especially vulnerable
Pennsylvania-Specific Tech Support Scam Tactics
The “PPL/PECO Security Alert”: Scammers claim your utility company detected computer problems through smart meter technology, demanding remote access.
Philadelphia “Comcast Security” Calls: Targeting the Philadelphia market heavily, scammers pose as Xfinity/Comcast security claiming internet-based threats.
Rural PA “Computer Doctor” Scams: In areas with few tech shops, scammers advertise fake local “computer repair” services, then charge for unnecessary work.
Trusted Pennsylvania Tech Help Resources
- Pennsylvania State Library System: Many branches offer free tech help
- Philadelphia Corporation for Aging: (215) 765-9040 – tech assistance referrals
- Allegheny County AAA (Pittsburgh): (412) 661-1438
- Pennsylvania 211: Dial 211 for local senior tech assistance
- AARP Pennsylvania: Regular tech workshops in Philadelphia and Pittsburgh
How Tech Support Scams Target Pennsylvania Seniors
Scammers exploit Pennsylvania’s large senior population with these tactics:
- The Fake Alert: A pop-up appears warning of a virus, or you receive a call claiming to be from Microsoft, Apple, or your internet provider
- The Scare Tactic: They claim hackers are stealing your data RIGHT NOW and you must act immediately
- The Remote Access: They ask you to download software that lets them control your computer
- The Theft: Once inside, they access your banking, steal passwords, or demand payment for fake repairs
5 Warning Signs to Recognize Immediately
- Unsolicited contact: Microsoft, Apple, and Google will NEVER call you about computer problems
- Pop-ups with phone numbers: Real security warnings never include phone numbers to call
- Urgency and fear: Scammers create panic so you cannot think clearly
- Requests for remote access: Never let strangers control your computer
- Payment in gift cards: No legitimate company accepts payment via gift cards
What Real Tech Companies Will Never Do
- Never call you first about computer problems
- Never ask for your password
- Never request remote access through unsolicited calls
- Never demand immediate payment to fix a problem
- Never ask for payment in gift cards, wire transfers, or cryptocurrency
Step-by-Step: What to Do If You See a Scary Pop-Up
- Do not call the number displayed on the screen
- Do not click anything on the pop-up
- Press Ctrl+Alt+Delete (Windows) or Command+Option+Escape (Mac)
- Select your browser and click “End Task” or “Force Quit”
- Restart your computer – the pop-up will be gone
- Run your real antivirus software to scan for any issues
If You Already Gave Remote Access
- Disconnect from the internet immediately
- Shut down your computer
- Call your bank from a different phone
- Change all passwords from a different, secure device
- Have a professional check your computer before using it again
Report Tech Support Scams in Pennsylvania
Pennsylvania Attorney General:
- Elder Abuse Hotline: (866) 623-2137
- Consumer Hotline: (800) 441-2555
- Website: attorneygeneral.gov
FTC: reportfraud.ftc.gov
FBI IC3: ic3.gov
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