Protect Yourself from Tech Support Scams in California
California seniors lost $191,067,028 to tech support scams in 2024. These scams begin with a fake pop-up warning or phone call claiming your computer is infected. This guide shows you exactly how to recognize and stop these scams.
Why California Leads the Nation in Tech Support Scam Losses
California seniors lost $191 million to tech support scams in 2024 – more than any other state. Several factors contribute:
- Largest senior population: 6.6 million Californians over 65 provides the largest target pool
- Tech hub irony: Living near Silicon Valley creates false confidence – “I know tech” – that scammers exploit
- Language diversity: Scammers operate call centers in multiple languages to target immigrant seniors
- High cost of living: Seniors worried about expenses are more susceptible to “free security” offers
California-Specific Tech Support Scam Patterns
The “PG&E/SCE Smart Meter” Scam: Callers claim your utility company detected suspicious computer activity through your smart meter and your computer needs immediate “cleaning.”
Bay Area “Apple Store” Calls: Scammers target seniors in tech-savvy areas claiming to be from “Apple Cupertino headquarters” – exploiting proximity to Apple’s actual HQ.
Spanish/Mandarin/Vietnamese Language Scams: California’s diverse population is targeted in their native languages, with scammers running dedicated call centers.
Trusted California Tech Help Resources
- California State Library: Many branches offer free senior tech classes
- OASIS (LA/San Diego): Free technology training for adults 50+
- SeniorNet: Community centers with tech support in multiple cities
- 211 California: Dial 211 for local senior tech assistance referrals
How Tech Support Scams Target California Seniors
Scammers specifically target California because of its large senior population of 6.6 million residents aged 65 and older. Here is how the scam typically unfolds:
- The Fake Alert: A pop-up appears on your screen warning of a virus, or your phone rings from someone claiming to be Microsoft, Apple, or your internet provider
- The Scare Tactic: They claim hackers are stealing your data RIGHT NOW and you must act immediately
- The Remote Access: They ask you to download software that lets them control your computer
- The Theft: Once inside, they access your banking, steal passwords, or demand payment for fake repairs
5 Warning Signs to Recognize Immediately
- Unsolicited contact: Microsoft, Apple, and Google will NEVER call you about computer problems
- Pop-ups with phone numbers: Real security warnings never include phone numbers to call
- Urgency and fear: Scammers create panic so you cannot think clearly
- Requests for remote access: Never let strangers control your computer
- Payment in gift cards: No legitimate company accepts payment via gift cards
What Real Tech Companies Will Never Do
Legitimate technology companies:
- Never call you first about computer problems
- Never ask for your password
- Never request remote access through unsolicited calls
- Never demand immediate payment to fix a problem
- Never ask for payment in gift cards, wire transfers, or cryptocurrency
Step-by-Step: What to Do If You See a Scary Pop-Up
- Do not call the number displayed on the screen
- Do not click anything on the pop-up
- Press Ctrl+Alt+Delete (Windows) or Command+Option+Escape (Mac)
- Select your browser and click “End Task” or “Force Quit”
- Restart your computer – the pop-up will be gone
- Run your real antivirus software to scan for any issues
If You Already Gave Remote Access
Act immediately to protect yourself:
- Disconnect from the internet immediately (unplug cable or turn off WiFi)
- Shut down your computer
- Call your bank from a different phone and alert them to potential fraud
- Change all passwords from a different, secure device
- Have a professional check your computer for malware before using it again
Report Tech Support Scams in California
California Attorney General Consumer Protection:
- Phone: (800) 952-5225
- Website: oag.ca.gov – File a Complaint
FTC (Federal Trade Commission):
- Website: reportfraud.ftc.gov
FBI Internet Crime Complaint Center:
- Website: ic3.gov
Free Training: Learn to Spot Tech Support Scams
Take our free online training module specifically about tech support scams:
Start Free Training: Module 2 – Tech Support Scams