Module 2, Page 2 – Tech support scam Awareness: What to do if someone claims your device is infected

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Video Transcript

They pretend to be tech support.

Tech support scams often begin with a pop-up alert or a phone call.

It may say: Your computer has a virus.

The message looks urgent, but it is 100% fake.

We will show you how to stay safe with simple steps.

The national picture. These scams are part of a much bigger story. In 2025, Americans 60 and older reported losing $7.748 billion to online fraud across 201,266 victims. Read Stolen Trust, our 2026 special study that maps the full elder-fraud landscape, with five years of FBI data and one practical plan to fix it.