Module 2, Page 7 – Tech support scam Awareness: What to do if someone claims your device is infected – Quizz 2

Page 7 of 8

A caller says “we are from Microsoft, we need to fix your computer remotely.” What’s the red flag?

It’s okay if they know your name Real companies don’t call without asking first

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The national picture. These scams are part of a much bigger story. In 2025, Americans 60 and older reported losing $7.748 billion to online fraud across 201,266 victims. Read Stolen Trust, our 2026 special study that maps the full elder-fraud landscape, with five years of FBI data and one practical plan to fix it.