Module 2, Page 5 – Tech support scam Awareness: What to do if someone claims your device is infected

Page 5 of 8

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Video Transcript

Golden Rules.

1 – Real tech companies never put phone numbers in popups.

2 – Never call a number from a popup or strange message.

3 – No one should control your computer unless you asked for help.

4 – When in doubt, ask someone you trust before acting.

The national picture. These scams are part of a much bigger story. In 2025, Americans 60 and older reported losing $7.748 billion to online fraud across 201,266 victims. Read Stolen Trust, our 2026 special study that maps the full elder-fraud landscape, with five years of FBI data and one practical plan to fix it.