Module 2, Page 3 – Tech support scam Awareness: What to do if someone claims your device is infected

Page 3 of 8

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Video Transcript

Meet George, 72.

One day, George was checking the weather on the internet, when a scary popup froze his screen: Your computer is infected! Call us now.

He called, and a man with a calm voice said George needed to install a program to remove the virus.

Luckily, George hung up before giving his credit card.

The national picture. These scams are part of a much bigger story. In 2025, Americans 60 and older reported losing $7.748 billion to online fraud across 201,266 victims. Read Stolen Trust, our 2026 special study that maps the full elder-fraud landscape, with five years of FBI data and one practical plan to fix it.